Terms & Conditions-SetPetSale (MS ECOMSHARK LTD)

Welcome to SetPetSale, operated by MS ECOMSHARK LTD. These Terms & Conditions outline the rules and guidelines for using our website setpetsale.co.uk and purchasing our pet products, accessories, dog toys, cat supplies, and grooming essentials.

By accessing our website or placing an order, you agree to be bound by these Terms. Please read them carefully before shopping with us.

1. Company Information

SetPetSale is operated by:

MS ECOMSHARK LTD
Email: support@setpetsale.co.uk
Phone: +44 7832 624118

2. Eligibility to Use Our Website

To shop with us, you must:

  • Be at least 18 years old.

  • Provide accurate and complete information when registering or placing an order.

  • Have the legal right to use the chosen payment method.

We reserve the right to refuse service or cancel orders if these conditions are not met.

3. Orders & Payments

  • All orders placed on SetPetSale.co.uk are subject to acceptance and availability.

  • Prices are listed in GBP (£) and include applicable UK taxes (where required).

  • Payment must be made in full before dispatch.

  • We accept payments via Stripe, Revolut, and major debit/credit cards.

We do not accept cash or cheques.

4. Shipping & Delivery

  • Standard delivery time is 2–3 business days across the UK.

  • Orders over £100 qualify for free shipping.

  • More details are available in our Shipping Policy.

We are not responsible for delays caused by courier services once items have been dispatched.

5. Returns & Refunds

  • Returns are accepted within 15 days of delivery.

  • Items must be unused and in original packaging.

  • Refunds are processed within 5–7 business days once the returned product is received.

For full details, please review our Refund & Returns Policy.

6. Product Information

We make every effort to ensure product descriptions, images, and prices are accurate. However:

  • Colours, sizes, and packaging may vary slightly from images shown.

  • Availability of products may change without notice.

  • Errors in pricing or description will be corrected as soon as identified.

7. Prohibited Uses

When using our website, you agree NOT to:

  • Violate any UK laws or regulations.

  • Upload viruses, malware, or harmful code.

  • Attempt to gain unauthorized access to our website.

  • Use our products for illegal purposes.

8. Intellectual Property

  • All content on SetPetSale.co.uk (logos, images, product descriptions, design, text) is owned by MS ECOMSHARK LTD.

  • You may not copy, distribute, or reproduce any content without prior written consent.

  • Trademarks and logos of third-party suppliers belong to their respective owners.

9. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages.

  • Our maximum liability for any claim relating to your order is limited to the purchase price of the products.

10. Disclaimer of Warranties

  • All products are sold as is, without guarantees beyond manufacturer warranties (if applicable).

  • While we aim to provide safe, high-quality pet products, we cannot guarantee that every item will suit every pet.

  • Customers are responsible for supervising pets while using toys or accessories.

11. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be handled exclusively by the courts of England.

12. Changes to Terms

We may update these Terms from time to time. The latest version will always be posted on this page, with the updated date shown at the top.

13. Frequently Asked Questions

Q1: Do I need to create an account to shop at SetPetSale?
No, you can check out as a guest, but having an account makes order tracking easier.

Q2: What payment methods are accepted?
We accept payments via Stripe, Revolut, and major UK debit/credit cards.

Q3: Can I cancel my order after placing it?
Orders can only be cancelled before they are dispatched. Please contact us immediately if you wish to cancel.

Q4: Do your Terms & Conditions cover pet safety?
Yes, we recommend customers always supervise their pets while using products purchased from us.

Q5: What law applies to these Terms?
Our Terms are governed by the laws of England and Wales.

14. Contact Us

For any questions regarding these Terms, please contact:

MS ECOMSHARK LTD
Email: support@setpetsale.co.uk
Phone: +44 7832 624118