Shipping Policy – Set Pet Sale (MS ECOMSHARK LTD)

Welcome to SetPetSale, your trusted UK online pet store operated by MS ECOMSHARK LTD. We know how important your pets are to you, which is why we take shipping very seriously. Our goal is to provide fast, reliable, and affordable delivery of pet products across the UK so that your furry friends never have to wait too long for their essentials.

This Shipping Policy explains in detail how we handle delivery, shipping fees, order processing, tracking, and customer support. Please read this carefully before placing your order.

1. General Shipping Information

At SetPetSale, we ship all orders within the United Kingdom. Our standard delivery timeframe is 2–3 working days, depending on your location and the size of your order.

  • Orders are processed within 24 hours (Monday–Friday).

  • Orders placed on weekends or UK public holidays will be processed on the next working day.

  • We use trusted UK courier services to ensure safe and timely delivery of your pet products.

Our commitment is to provide affordable UK shipping for pet accessories, cat products, dog toys, grooming essentials, and other pet supplies.

2. Shipping Fees

  • Flat Rate Shipping: £4.99 for orders below £100.

  • Free UK Shipping: Orders over £100 qualify for free delivery.

  • Bulk Orders: Larger packages may incur additional fees. We will notify you before dispatch.

This transparent pricing ensures there are no hidden costs when shopping for your pets online.

3. Delivery Timeframes

We aim to deliver orders within 2–3 business days across most UK locations. However, please note:

  • Deliveries to remote or rural areas may take 1–2 additional days.

  • Unforeseen courier delays (e.g., weather conditions, strikes) may extend delivery times.

  • We are not responsible for delays caused by third-party courier services once your package leaves our warehouse.

Despite this, 95% of our pet product orders arrive within 3 working days.

4. Order Processing & Dispatch

Once you place an order:

  1. You will receive an order confirmation email.

  2. Our team will pick, pack, and prepare your products for dispatch within 24 hours.

  3. You will receive a shipping confirmation email with tracking details.

This process ensures that your dog toys, cat accessories, grooming kits, and pet essentials reach you quickly and securely.

5. Delivery Areas

Currently, we ship across the entire United Kingdom, including:

  • England

  • Scotland

  • Wales

  • Northern Ireland

At this time, we do not ship internationally. Our focus is to provide the best pet delivery service in the UK with fast and affordable options.

6. Tracking Your Order

Every order comes with a tracking number so you can monitor your package in real time.

  • You will receive your tracking details via email once your package has been dispatched.

  • You can also use our Track Your Order page on setpetsale.co.uk.

This gives you peace of mind knowing exactly when your pet accessories and supplies will arrive.

7. Failed Deliveries & Incorrect Addresses

It is the customer’s responsibility to ensure that the delivery address provided is correct.

  • If a package is returned to us due to an incorrect address, we will contact you for the correct details.

  • Re-shipping fees may apply.

  • If you miss a delivery, the courier will leave a notification with re-delivery instructions.

8. Damaged or Missing Items

We carefully pack all pet products, but if your order arrives damaged, incomplete, or missing items:

  • Contact us immediately at support@setpetsale.co.uk or call +44 7832 624118.

  • Provide your order number and photos (if applicable).

  • We will arrange a replacement or refund as per our Returns Policy.

9. Environmental Commitment

As a responsible UK pet store, we strive to use eco-friendly packaging materials whenever possible. By shopping with us, you support a business that cares for both pets and the planet.

10. Frequently Asked Questions

Q1: How long does shipping take for pet products in the UK?
Most orders arrive within 2–3 working days.

Q2: Do you offer free UK delivery on pet supplies?
Yes, we offer free shipping on orders over £100.

Q3: Can I track my pet order online?
Yes, once your order is dispatched, you’ll receive a tracking number via email.

Q4: Do you deliver pet products outside the UK?
Currently, we only ship within the UK.

Q5: What should I do if my package is damaged?
Contact us immediately at support@setpetsale.co.uk with photos, and we’ll resolve the issue quickly.

11. Contact Us

For any shipping-related queries, contact us at:

MS ECOMSHARK LTD
Email: support@setpetsale.co.uk
Phone: +44 7832 624118