Privacy Policy-SetPetSale (MS ECOMSHARK LTD)

At SetPetSale, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard the information you share with us when shopping for pet accessories, dog toys, cat supplies, grooming products, and other pet essentials on our website, setpetsale.co.uk using our website, you agree to the practices described in this Privacy Policy.

1. Who We Are

SetPetSale is operated by:

MS ECOMSHARK LTD
London, United Kingdom
Email: support@setpetsale.co.uk
Phone: +44 7832 624118

We are a UK-based eCommerce business specializing in pet products and accessories.

2. Information We Collect

When you interact with our website, we may collect the following information:

a) Personal Information

  • Full name

  • Billing and shipping address

  • Phone number

  • Email address

b) Payment Information

  • Card details (processed securely via Stripe, Revolut, or other payment providers)

  • Transaction history

⚠️ We never store your full card details. All payments are handled securely by our payment partners.

c) Technical Data

  • IP address

  • Browser type

  • Device information

  • Cookies (see Cookie Policy)

d) Order Information

  • Products purchased

  • Order history

  • Preferences (e.g., dog supplies, cat accessories, grooming kits)

3. How We Use Your Information

We use the data we collect for the following purposes:

  • To process and deliver your orders

  • To communicate with you about your purchases

  • To provide customer support

  • To send marketing emails (only if you opt-in)

  • To improve our website performance and product offerings

  • To comply with legal obligations (e.g., tax reporting, fraud prevention)

4. Data Protection & Security

We take your privacy seriously and have implemented strict security measures:

  • SSL encryption protects all data transfers.

  • Payment details are handled by PCI-DSS compliant providers (Stripe, Revolut).

  • Access to customer data is restricted to authorized staff only.

  • We regularly monitor our systems for vulnerabilities.

5. Sharing Your Information

We do not sell or rent your personal data. However, we may share limited information with:

  • Payment processors (Stripe, Revolut)

  • Shipping partners (for delivery of your pet products)

  • Service providers (IT support, analytics, marketing tools)

  • Legal authorities (only if required by law)

6. Cookies & Tracking Technologies

Our website uses cookies to improve your browsing experience. These may include:

  • Essential cookies, required for the site to function (cart, checkout).

  • Performance cookies help us improve site speed and usability.

  • Marketing cookies are used only if you consent, for personalized promotions.

For details, see our Cookie Policy.

7. Your Privacy Rights (UK GDPR)

Under UK GDPR and the Data Protection Act, you have the following rights:

  • Right to access, request a copy of the data we hold about you.

  • Right to rectification, to correct inaccurate or incomplete data.

  • Right to erasure, request deletion of your personal data.

  • Right to restrict processing, limit how we use your data.

  • Right to data portability, request transfer of your data.

  • Right to object, opt out of marketing communications.

To exercise these rights, contact us at support@setpetsale.co.uk.

8. Data Retention

  • We retain your personal data only as long as necessary to fulfill the purposes outlined above.

  • Order and transaction records are stored for 6 years as required by UK law.

  • Marketing data (e.g., email subscriptions) is retained until you unsubscribe.

9. Marketing Communications

We may send you emails about:

  • New pet products and accessories

  • Special promotions (e.g., free shipping offers)

  • Pet care tips and news

You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

10. Children’s Privacy

SetPetSale does not knowingly collect or process personal information from children under the age of 16. If you believe your child has provided us with personal data, please contact us immediately.

11. International Data Transfers

Although we operate from the UK, some third-party providers (e.g., payment processors, IT services) may process your data outside the UK. In such cases, we ensure that appropriate safeguards (like Standard Contractual Clauses) are in place.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Please review regularly to stay informed.

13. Frequently Asked Questions

Q1: Does SetPetSale share my personal data?
No, we only share data with payment and delivery partners as needed.

Q2: Is my payment information safe?
Yes, all transactions are processed via secure, PCI-DSS compliant providers like Stripe and Revolut.

Q3: How do I unsubscribe from marketing emails?
Click the unsubscribe link in any email or contact us at support@setpetsale.co.uk.

Q4: How long do you keep my personal information?
We keep order records for 6 years (as required by UK law) and marketing data until you opt out.

Q5: Can I request deletion of my data?
Yes, under UK GDPR, you can request deletion by emailing us.

14. Contact Us

If you have any questions about our Privacy Policy, please contact us at:

MS ECOMSHARK LTD
Email: support@setpetsale.co.uk
Phone: +44 7832 624118