Cookie Policy-SetPetSale (MS ECOMSHARK LTD)

At SetPetSale, we want to be transparent about how we use cookies and similar technologies when you visit our website setpetsale.co.uk. This Cookie Policy explains what cookies are, how we use them, and how you can control them.

By continuing to browse our site, you consent to the use of cookies in accordance with this policy unless you adjust your settings.

1. What Are Cookies?

Cookies are small text files stored on your device (computer, smartphone, tablet) when you visit a website. They help websites function properly, improve user experience, and provide insights into website performance.

Cookies can be:

  • Session cookies, temporary, deleted when you close your browser.

  • Persistent cookies remain on your device for a set period or until deleted.

  • First-party cookies, placed by our website.

  • Third-party cookies, placed by trusted partners like analytics or advertising providers.

2. Why We Use Cookies

We use cookies to provide the best shopping experience for UK pet owners. Specifically, cookies help us:

  • Ensure the website functions correctly (e.g., shopping cart, checkout).

  • Remember your preferences and login details.

  • Improve website performance and speed.

  • Analyse how visitors use our site to improve services.

  • Deliver relevant offers for pet products, dog toys, cat supplies, grooming tools, and more.

3. Types of Cookies We Use

a) Essential Cookies

These are necessary for the operation of our website. Without them, you cannot use key features such as the shopping basket or checkout.

Examples:

  • WooCommerce session cookies

  • Security authentication cookies

b) Performance Cookies

These collect anonymous data about how visitors use our site, such as pages visited and time spent. This helps us improve navigation and usability.

Example: Google Analytics cookies

c) Functional Cookies

These remember your preferences (e.g., currency, language, shipping options) to make your experience smoother.

d) Marketing & Advertising Cookies

These allow us and third-party partners to deliver tailored ads based on your browsing habits. For example, showing you offers for UK pet accessories after visiting our site.

e) Social Media Cookies

If you share products via social media buttons, these platforms may set cookies to enhance sharing.

4. Third-Party Cookies

We may allow trusted third-party services to set cookies on your device, including:

  • Google Analytics: to track visitor behaviour and improve our store.

  • Stripe & Revolut: to ensure secure payment processing.

  • Social platforms (Facebook, Instagram, TikTok) – if you engage with our content or ads.

We do not control these cookies directly, and you should review their policies for more details.

5. Managing Cookies

You have full control over cookies. You can:

  • Adjust your browser settings to block or delete cookies.

  • Refuse non-essential cookies via our cookie banner when visiting our site.

  • Opt out of Google Analytics tracking at Google Analytics Opt-out.

⚠️ Please note: Disabling essential cookies may affect your ability to use our website (e.g., checkout may not work).

6. Cookie Duration

  • Session cookies expire when you close your browser.

  • Persistent cookies may last from a few days to several months, depending on their purpose.

  • You can clear cookies anytime via your browser settings.

7. Legal Basis for Using Cookies

Under UK GDPR and PECR regulations, we must have a valid legal basis to use cookies:

  • Consent – for non-essential cookies like analytics and marketing.

  • Legitimate interest – for essential cookies required for the website to function.

You can withdraw your consent at any time by updating your cookie preferences.

8. International Data Transfers

Some third-party cookies (e.g., Google, Facebook) may process data outside the UK. In such cases, safeguards like Standard Contractual Clauses (SCCs) are applied to protect your information.

9. Changes to This Cookie Policy

We may update this Cookie Policy to reflect changes in laws, technology, or business practices. Updates will always be posted on this page with a new 04/08/2025 date.

10. Frequently Asked Questions

Q1: What cookies does SetPetSale use?
We use essential, performance, functional, marketing, and social media cookies.

Q2: Can I shop on your website without cookies?
Essential cookies are required for checkout, but you can disable optional cookies.

Q3: Are cookies safe for my computer?
Yes, cookies cannot damage your device. They simply store small pieces of data.

Q4: How long do cookies stay on my device?
Session cookies are temporary, while persistent cookies may last several months unless deleted.

Q5: Do you share cookie data with third parties?
Yes, but only with trusted providers like Google Analytics and Stripe for security and analytics.

11. Contact Us

For questions about our Cookie Policy, please contact:

MS ECOMSHARK LTD
Email: support@setpetsale.co.uk
Phone: +44 7832 624118